d8999 Privacy Policy

d8999 believes that protecting the privacy of each user's personal information is a fundamental responsibility. We do not sell, rent, or share your information with third parties without authorization. This policy is drafted in line with applicable data protection guidelines in Bangladesh and gives the highest priority to user interests.

You are encouraged to read this document in full, as every matter described here is directly related to your rights and d8999's obligations. If you have any questions, you may contact our support team.

d8999 may collect the following types of information for the purpose of providing and improving its services:

1.1 Information You Provide Directly

When you register an account or contact us, we receive the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Verifiable information from a national ID card or passport (when identity confirmation is required)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account information — only for completing transactions)

1.2 Automatically Collected Information

When you use the d8999 platform, certain information is collected automatically:

• IP address and device type
• Browser name and version
• Time and date of accessing the platform
• General logs of which pages you visited, how long you stayed, and which games you played
• Session information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For payment processing and identity verification, d8999 may use the assistance of approved third parties. In such cases, only the minimum necessary information is exchanged.

Collected information is used only for the following legitimate purposes:

• Creating, verifying, and managing accounts
• Completing all financial transactions, including deposits and withdrawals
• Ensuring platform security and preventing fraudulent activity
• Providing customer support — via 24/7 live chat and email
• Personalizing your gaming experience according to your preferences
• Notifying you about bonuses, promotions, and important updates (with your consent)
• Managing responsible gaming policies and helping prevent addiction
• Meeting applicable legal and regulatory obligations

d8999 never sells or transfers your personal information to advertisers, third-party marketers, or unrelated organizations.

d8999 follows the highest industry standards to protect your information. The key components of our security framework are:

3.1 Encryption and Technical Safeguards

• All data transmission is secured through SSL (Secure Sockets Layer) encryption
• Payment information is stored in strictly encrypted databases
• Regular security audits and vulnerability assessments are conducted
• Access controls — only authorized staff can view specific information

3.2 Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, information required to meet legal obligations may be kept for a set period. Once that period has passed, information is securely deleted or anonymized.

3.3 Response to Breaches

If a data security incident occurs for any reason, d8999 will notify affected users as soon as possible and take steps to remedy the situation.

d8999 may only disclose information to third parties in the following limited circumstances:

4.1 Service Provider Partners

Our payment processing partners (such as bKash, Nagad, Rocket, and Upay) and approved banks will receive only the minimum information needed to complete transactions. These partners follow their own data protection policies and are bound by agreement with us.

4.2 Legal Obligations

If a competent court, government authority, or law enforcement agency issues a valid order or directive, d8999 will be obligated to provide information in compliance with the law.

4.3 Corporate Changes

In the event of a business merger or acquisition, users will be notified in advance and their information will remain covered under this policy.

4.4 Game Providers

When connecting with various game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe, anonymized gameplay statistics may be shared. In no case does personally identifiable information reach game providers.

d8999 uses cookies and similar technologies to run the platform smoothly. Cookies are small data files stored in your browser that remember your session information.

5.1 Types of Cookies and Their Use

• Essential cookies: to maintain login sessions and ensure security
• Functional cookies: to remember your language and other preferences
• Analytics cookies: to monitor platform usage and improve services (anonymized data)

5.2 Cookie Controls

You can delete or disable cookies at any time through your browser settings. Please note that disabling certain essential cookies may cause some platform features to stop working.

As a d8999 user, you have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (outside of legal obligations).
• Right to Restrict Processing: In specific cases, you may ask that the use of your information be limited.
• Right to Data Portability: Where applicable, you may request your information in a structured, readable format.
• Right to Object: You may object to certain types of processing of your information.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.

To exercise any of the above rights, send an email to [email protected]. d8999 will respond to your request within a defined timeframe.

d8999 is a platform strictly operated for users aged 21 and above. We do not intentionally collect any information from minors.

Age is verified at the time of registration. If a minor's information enters our system for any reason, d8999 will immediately close that account and delete the information.

If you believe a minor has opened an account on d8999, please notify us immediately at [email protected].

d8999 primarily provides services focused on Bangladesh. However, our servers and technical infrastructure may be located in more than one country. In such cases:

• Appropriate safeguards are ensured for international data transfers.
• All servers are protected by SSL encryption and secure access controls.
• When data is transferred to a third country, it is protected contractually and the standards of this policy are maintained.

d8999 reserves the right to update this Privacy Policy as needed. If significant changes are made, we will notify you in the following ways:

• A clear notice when you access the platform
• A message sent to your registered email address
• A change to the "Last Updated" date at the top of this page

If you continue to use d8999 after a revised policy is published, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.

d8999 gives the highest priority to responsible gaming. To this end, we may monitor your gaming behavior. If our system detects an unusual gaming pattern, support may be offered.

To set gaming limits, take a temporary break, or use the self-exclusion feature, visit our Responsible Gaming page or contact the support team directly.