d8999 Terms & Conditions

These terms and conditions ("Terms") apply to the d8999 platform and all of its services. When you visit the d8999 website, create an account, or use any game or betting service, you automatically agree to these Terms.

d8999 reserves the right to amend or update these Terms at any time. You will be notified on the site when changes are made. Continued use of the platform after any changes will be taken as your acceptance of the revised Terms.

To open an account and use services at d8999, the following conditions must be met:

• You must be at least 21 years old. This platform is for users aged 21 and above only.
• You must create an account of your own free will and in a sound state of mind.
• Each person may operate only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Operating an account in the name of or on behalf of any third party is not permitted.

Identity Verification

d8999 may request verification of your identity and age at any time. You may be required to submit a National ID card, passport, or birth registration certificate. If the required documents are not provided within the specified time, your account may be temporarily suspended.

You are solely responsible for ensuring the security of your d8999 account. Please keep the following in mind:

Password Protection

• Do not share your login credentials (username and password) with anyone.
• Use a strong and unique password — a combination of uppercase letters, lowercase letters, numbers, and special characters.
• If you notice any suspicious login or unauthorized activity, inform d8999 support immediately.

Account Usage Responsibility

All activity carried out from your account — betting, withdrawals, deposits — is considered your own responsibility. d8999 is not responsible even if a third party carries out activity from your account.

d8999 ensures fast and secure transactions through the most popular mobile banking methods in Bangladesh.

Accepted Payment Methods

Deposits and withdrawals at d8999 can be made via the following methods: bKash, Nagad, Rocket, Upay, and bank transfer (e.g., Dutch-Bangla Bank, BRAC Bank, Islami Bank).

Deposit Rules

• Minimum deposit amount: ৳100 (for each method).
• Deposits may only be made from a payment account registered in your own name.
• Deposits via third-party accounts or credit cards are strictly prohibited.
• Use the correct reference number when making a deposit; otherwise, the credit may be delayed.

Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Withdrawals are generally processed within 10–45 minutes.
• Withdrawals can only be made to the account used for the deposit.
• Before withdrawing, confirm that the required wagering conditions have been met.
• Unusual or suspicious transactions may be temporarily held for review.

d8999 offers various bonuses and promotional offers for new and existing members. Specific conditions apply to the use of these offers.

Welcome Bonus

New members receive a 100% bonus on their first deposit — up to ৳10,000. For example: deposit ৳1,000 and receive a ৳1,000 bonus, bringing your total balance to ৳2,000. The wagering requirement is 10 times the bonus amount.

Wagering Requirements

Wagering is calculated on the bonus amount only. Example: ৳1,000 bonus × 10 = ৳10,000 in bets must be completed before withdrawing bonus winnings.

General Bonus Terms

• Each bonus offer has its own validity period and conditions, which are clearly stated on the offer page.
• Only one welcome bonus may be claimed per account.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering conditions are met.
• Any attempt to claim bonus benefits using multiple accounts will result in all associated accounts being cancelled.
• d8999 reserves the right to modify, suspend, or cancel any bonus offer.

The following activities are strictly prohibited on the d8999 platform, and if detected, the account will be closed immediately:

• Fraudulent activity, hacking, use of bots, or betting via automated software.
• Money laundering or conducting suspicious financial transactions.
• Attempting to access another user's account or stealing their information.
• Attempting to interfere with any system or software of the platform.
• Abusive claiming of bonus benefits (e.g., multiple accounts, coordinated betting).
• Disrespectful or threatening behavior toward d8999 staff.
• Using the platform for commercial purposes (providing betting services on behalf of others).

d8999 believes that gaming is for entertainment, not addiction. The platform helps users maintain healthy gaming habits.

Voluntary Limits

You may set your own deposit limits, session time limits, or temporary breaks at any time. This is a responsible gaming feature that can be requested directly through the d8999 support team.

Self-Exclusion

If you feel you are losing control over your play, d8999 offers a self-exclusion feature. Activating this feature will block access to your account for a specified period. For more information, visit our Responsible Gaming page.

d8999 treats the protection of your personal information as a top priority. Information provided is used solely for account management, identity verification, and service improvement.

• Your information is never sold to third parties.
• Information may be disclosed to authorities only when required by law.
• Requests to correct or delete your information can be submitted through the support team.

For more details, please read our Privacy Policy page.

In the event of any dispute or complaint, please contact d8999's customer service team first. Our support team is available 24/7 via live chat and email ([email protected]) in both Bengali and English.

Complaints Process

• Submit your complaint to the support team with as much detail and supporting evidence as possible.
• d8999 will review each complaint carefully and endeavor to provide a resolution within a reasonable time.
• In disputes regarding betting outcomes, the game server log records will be treated as the final evidence.
• d8999 reserves the right to review and correct any transaction that occurred due to a technical error.

d8999 bears no liability in the following circumstances:

• Unauthorized access to an account due to the user's own negligence.
• A game or bet not being completed due to internet disconnection or issues with the user's device.
• Delays or issues with the services of third-party payment providers.
• Service unavailability due to unexpected technical issues or system maintenance.
• Any financial loss arising from a user's gaming — the risk of gaming is entirely the user's own.

d8999 always works to ensure a safe and reliable platform and strives to resolve any issues that arise.

d8999's Rights

d8999 reserves the right to close or suspend an account without prior notice in the following circumstances:

• Breach of any clause of these Terms.
• If evidence of fraudulent or illegal activity is found.
• Failure to complete identity verification or provision of false information.
• Breach of the age restriction (users under 21 years of age).

User's Rights

You may request to close your account at any time. Any available balance in your account at the time of the request (subject to wagering conditions being met) may be withdrawn.

The d8999 support team is always ready to assist with any questions or comments regarding these Terms.

• 24/7 Live Chat — contact us directly from any page on the site.
• Email: [email protected]

Our support team provides assistance in both Bengali and English. For more details about these terms and conditions, visit our FAQ page.